Billing & Accounting
Online Patient Account Management Services 24/7
- My Account
- Online Payment Options
- Update My Insurance
- Online Help
Common Questions
Who can I speak to about my bill?
Our Customer Service Representatives are available to assist you with any questions or concerns about your bill. Call us at (800) 616-8236 during the following hours: 8:00 am - 6:00 pm Monday - Friday (EST). You may also email us anytime. We check our email frequently, and your questions will be answered promptly.
Why do I have more than one bill for my visit?
It is common for your visit bills to be divided into separate bills based upon individual services. For example, one bill is from the hospital itself for the building, equipment, and supplies; another bill is our professional charge for the individual physician.
Is Hospital TeamCare physicians owned by the Hospital?
No. Hospital TeamCare is a separate and distinct company that contracts with the hospital to provide physician services. This is commonly referred to as physician outsourcing. Many hospitals contract physician groups so as to attain the very best physicians and patient care. Hospital TeamCare is a leading provider of outsourced physician services.
Do you bill my insurance company?
Yes. We will bill your insurance company for their portion of the bill. There is a smaller portion left over that you are responsible for paying (deductible, co-payment, or co-insurance) that is detailed in your insurance policy - coverage and benefits section.
Why didn't my insurance company pay the entire bill?
Most insurance companies pay a large portion of the bill, but typically leave a smaller portion to the covered entity / insured. This is typically in the format of a deductible, co-payment, or co-insurance. This is a condition of your specific insurance policy. You can always contact your individual insurance for specific questions regarding your coverage or alternative plans.
How do I contact my insurance company?
To contact your insurance company, you will need the following:
- Insurance card
- Date of services / visit
- Hospital Name
- Original Bill with Claim Number
- Patient name
What form of payment do you accept?
You can pay your balance to Hospital TeamCare by contacting our billing department at (800) 616-8236. We accept American Express, Visa, MasterCard and Discover. Additionally we accept personal checks, bank checks, money orders, or wire transfers. You can also mail payment to:
Hospital TeamCare, LLC
351 South Cypress Road, Suite 408
Pompano Beach, FL 33060
I don't have health insurance, can I get Medicaid?
Yes. Medicaid provides health care to certain low-income individuals and families. Medicaid is a federally funded program supported by individual states. Every state has its own specific rules and regulations regarding who can obtain Medicaid insurance. For more information contact (877) 267-2323 or go to www.cms.hhs.gov/medicaid When contacting Medicaid, please have the individuals name, date of birth, social security number, place of birth, household expense totals for rent, mortgage, utilities, vehicles, income, child support, etc.
